Privacy Policy

Effective as of: September 24, 2015
Bridgevine, Inc. (individually or together with one or more of its affiliates, as the context provides, “Bridgevine”) seeks to safeguard your privacy whether you are just browsing our website at (individually or together with one or more of the websites of Bridgevine’s affiliates, as the context provides, the “Website”) or selecting products and services through our Website (the “Services”). If you are viewing this Privacy Policy on a particular website, the website should be considered a ‘Website’ for the purposes of this Privacy Policy. While our Services are designed to enable you to review information about and, if you deem it appropriate, purchase products or services from service providers whose information is made available on our Website, the product and service offerings available on the Website are offered by the applicable service provider (“Third Party Services’), any and all of your purchases are made through the applicable service provider, not through us, and the Third Party Services themselves are separate and distinct from our Services. To the extent you purchase a product or service offering from a Third Party Service, you will enter into an agreement directly with the applicable service provider. Although we may assist you in transacting with service providers, Third Party Services, and communications regarding your purchase of same, are the sole responsibility of the provider of those items. We are committed to protecting your information and this Privacy Policy (this “Privacy Policy”) outlines the limited manner in which we will use your information to provide you Services. By using our Website or using our Services, you consent to let us gather and use your information as set forth in our Privacy Policy then in effect at the time of our use of your information.

Throughout this Privacy Policy we use several specialized terms. “Personally Identifiable Information” is information that tells us specifically who you are, like your name, street address, birth date, email address, billing address, user ID number (including, if applicable, customer ID number and account number), social security number, credit card number, and other non-public information that is associated with the foregoing. “User Information” means all Personally Identifiable Information and any other forms of information discussed in this Privacy Policy, including the Internet Protocol (IP) address of a user’s computer. We use the term “aggregate” when we combine information from various persons or users. Information is said to be “anonymized” if it does not identify individual persons or entities or associate a particular person or entity with such information.

Visiting Our Site. When you visit our Website to browse, we may collect and store the domain name and host from which you access the Internet (e.g.,, the IP address of your computer, your browser software and operating system and your entity identification. We may use this information to organize and analyze IP addresses so that we can provide items such as efficient service, enhance security, monitor appropriate usage and produce traffic volume statistics. This type of non-Personally Identifiable information may be shared with third parties, such as when we aggregate and disclose site traffic information for marketing and commercial purposes. When you visit our Website, you may also choose certain options such as (i) Your Account, (ii) About Bridgevine, (iii) Bundles, Phone, TV, Internet, Utilities and Home Service, (iv) Customer Service and (v) Contact Us to obtain more information about us, our business associates and our Services. Through these options, you may provide us with Personally Identifiable Information. We will collect, use and disclose such Personally Identifiable Information as further described below in ‘Using Our Services’.

Using Our Services. When you use our Services, you must through our initial registration process or subsequent order placements provide Personally Identifiable Information, including your name, address, e-mail address, and billing information for you to properly and fully receive the offered Services. We collect and store this Personally Identifiable Information and any modifications that either we or you make to that information, except that we do not permanently retain your social security number, credit card number or other payment information needed solely for the processing of your order. Except as set forth in this Privacy Policy, we will not reveal any such Personally Identifiable Information to any third party without the consent of the provider of such information, except that we may share User Information with our business associates, including service providers who provide Third Party Services, who assist us in administering the Services. In such cases, the business associates are permitted to use this information only in order to carry out the services for which Bridgevine has contracted. Furthermore, we may use, disclose or transfer certain User Information (i) to provide you the Services or information you request; (ii) to send you additional information about your ordered Services such as a confirmation, reminder, problem status or change order; (iii) to send you a newsletter or other marketing materials; (iv) to protect the confidentiality or security of your records; (v) to comply with government requests if appropriate for your protection or in connection with an investigation or prosecution, court order, or subpoena or the like; (vi) in connection with a sale or merger of Bridgevine or other change in corporate control (and you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information), or (vii) for other legally permissible purposes. We may also share aggregate anonymized data relating to the transactions on the Website and use of the Services for marketing, research and other purposes.

From time to time, we may send you survey forms or include survey forms on our Website asking you for information regarding your use of our Services. For the most part, we will only disclose your survey responses that contain anonymized data to our business associates who assist us in administering the Services. However, we may share email addresses or other Personally Identifiable Information with business associates who assist us in administering the Services.

When accessing our Website or Services, you may have the option to obtain a coupon or purchase Third Party Services from a third party service provider through our Website. For example, we use other third parties, such as cable service providers, satellite, and telephone service providers, to fulfill the high-speed Internet access and other Third Party Services available on our Website. When you sign-up for these Third Party Services, we will share your e-mail address, telephone number, and service location address as necessary for the service providers to provide that service. Please pay close attention when you obtain a coupon or are purchasing Third Party Services from a third party service provider because different rules may apply to those parties’ use or disclosure of such information regardless of their affiliation or relationship with us. This Privacy Policy only addresses the use and disclosure of User Information collected by us and not third parties from whom you may obtain a coupon or purchase products and services, including Third Party Services.

Our Website may include social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Our Website may provide links to third party websites. If you enter a third party website, the owners of that website may use and disclose your information in accordance with their own privacy policy, and you may begin receiving emails from such third party. We have no responsibility or liability for the independent actions or policies of these independent sites, and are not responsible for the content, terms or privacy practices of such sites. In order to protect your Personally Identifiable Information, you may wish to first review the privacy policies of any third party from whom you obtain coupons, products or services, including Third Party Services, on our Website, or before providing any information on a third party website.

We may employ third party analytics partners to help us provide a better user experience by continually learning and adjusting to what our visitors find useful. Unique identifiers (such as web beacons or tags) are used to track the online movements of web users. This allows us to see which pages are most visited on our site, so we can continue to provide useful content to our visitors. The collected information is used to learn more about which aspects of our site customers find useful and effective.

We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), for authentication, and as further described below. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Technologies such as cookies, beacons, tags and scripts are used by Bridgevine and our partners e.g. marketing partners, affiliates, or analytics providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may use third-party advertising services companies to serve ads when you visit our Website. These companies may use information (generally not including your name, address email address or telephone number) about your visits to this Website and other sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear gifs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear GIFs is generally not personally identifiable (unless, for example, you provide Personally Identifiable Information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policies if you should have any concerns about how they will care for your personal information. We do not control these third parties’ tracking technologies or how they may be used. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer Web site at

We may use Google AdSense to publish ads on this Website. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other web sites.

We may use Local Storage (LSs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Website or to display advertising based upon your Web browsing activity may use LSOs such as HTML 5 to collect and store information.

If you use our Services, then you have voluntarily consented to the collection and use of your Personally Identifiable Information as described in this Privacy Policy and other written documentation provided to you regarding the Services. If you do not want us to use your information as described herein, please contact us at At the time of initiating your account, you will be given a choice whether to receive promotional emails from Bridgevine. Each promotional email you receive from us will provide you a specific opt-out mechanism to allow you to unsubscribe from receipt of these promotional emails. However, without the use of your information, we may not be able to provide you the Services or the same quality of Services you request.

Attention: Privacy
If you remove certain information from your account, then we will only retain copies of such information as are necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us and as otherwise reasonably necessary.

Bridgevine does not sell, rent or disclose your Personally Identifiable Information to third parties for such parties’ marketing purposes without your affirmative consent. However, as noted above under ‘What Information May Be Collected by Third Parties’, where you agree to obtain products, services or coupons (including Third Party Services) from third parties through our Website, you may receive marketing communications from such third parties.

We employ and maintain technology and security measures designed to protect User Information. When you submit sensitive information via our Website, that information is subject to a variety of protections both on-line and off-line, including firewalls and transport layer (TLS) encryption technology. On a periodic basis, we also perform security audits of our data center to help ensure a more secure site. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your User Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.

We will retain your information for as long as we deem necessary or appropriate, including as required in order to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you initially register for our Services, you will choose a member ID and a password. To subsequently sign-in as a member, you will need to enter your correct member ID and password. We designed this password-protected system to help safeguard your User Information. To help us further protect your User Information, we ask that you not, lend, give, or otherwise disclose any member ID or passwords to any unauthorized person, or permit any unauthorized person to use your accounts or related member ID or passwords except as specifically permitted by this Privacy Policy or other instructions regarding the Services. Moreover, we will never ask for your member ID or password in an unsolicited phone call or in an unsolicited email.

If your member ID or password has been compromised for any reason, then you should immediately notify us so that we may issue you a new member ID or password. Any loss of control of your member ID or password may result in the loss of control over Personally Identifiable Information. If you fail to protect your member ID or password, then you will be responsible for any actions taken on your behalf or by any person using your member ID or password.

The Website is intended for use by adults, and we ask that children under the age of 18 do not use the website and do not submit any Personally Identifiable Information to us.

We may make available a service through which you can receive messages on your wireless device via short message service (“SMS Service”). We may collect your mobile phone number through a text message you send to us or as you may provide to us on our Website; when you provide us with your mobile phone number, you expressly agree to receive SMS Service messages (including SMS and MMS) to that phone number.

We may send you SMS messages with promotional offers, product and service information, and transactional alerts. Examples of activities that would generate a transactional alert include your making an online transaction and when an order you have placed has been processed. Sometimes our SMS may advise you to visit our Website for details or our other co-branded or partner websites. You agree and consent to be contacted by us through the use of email, and/or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with your account.

Your wireless carrier’s standard rates apply to these messages, and you may change your mind at any time by following the instructions on this Website or in the message you receive. You represent that you are the owner or authorized user of the wireless device you use to sign up for the SMS Service, and that you are authorized to approve the applicable charges. To use the SMS Service, you must be 18 years of age or older and reside in the United States. You must first register and provide all required Personal Information, which may include, for example, your name, SMS address, wireless carrier and, if fees are applicable to the SMS Service you subscribe to, billing information (either your credit card information or mobile service carrier information if applicable fees will be billed through your carrier). We may also obtain the date, time and content of your messages in the course of your use of the SMS Service. We will use the information we obtain in connection with our SMS Service in accordance with this Privacy Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.

You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and/or wireless account with your carrier for the purpose of identifying and resolving technical problems and/or service-related complaints.


California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures in the prior calendar year, if any, of Personally Identifiable Information to third parties for their own direct marketing purposes. To make such a request, please contact us at either or Chief Privacy Officer, Bridgevine Inc., 2770 Indian River Drive, Vero Beach, FL 32960 and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt.

If we decide to change our Privacy Policy, we will post those changes hereto, our home page, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website (which may take the form of a change to the effective date at the top of this Privacy Policy) prior to the change becoming effective.

When using the control tool function small text files known as “cookies” are used by many of the businesses listed to check your current status and perform the choice you wish to exercise. These are essential to this function as well as identifying errors in its functionality and no personal details are stored in this process. If you wish to ensure that these cookies are not used please visit our online privacy page for further details on how to manage cookies in your browser privacy settings. However, doing this will mean that the control tool no longer functions effectively.

Bridgevine does send product marketing email. We use your email address which may be entered for service qualifying order placement or via other email capture methods. Any email communication that you receive from Bridgevine, contains a prominent “Opt Out”; link in the body of the email. By clicking on the “Opt-Out”; link, you will have removed your email address from our mailing list, and you will not receive any further product marketing communications from Bridgevine.

This site gives users the following options for notifying Bridgevine of their choice not to receive future communications from us or our partners; or to no longer receive our service.

1. You can send email
Please note that email must be sent from the email of record on the account.

2. You can send mail to the following postal address:
2770 Indian River Blvd., Suite 400
Vero Beach, FL 32960